Privacy Policy

Deartronics.com (“we”, “our”, or “us”) is committed to protecting the privacy of our users. The information of this policy page is to inform visitors/ users of the standard practices that gathers, collects, uses, shares and discloses personal information when you visit our website, interact with our services, make a purchase through deartronics.com, or otherwise communicate with us (collectively, the “Services”). Throughout this Privacy Policy, “you” and “your” refer to any individual who accesses or uses the Services, including customers, site visitors, or another individual whose information collected pursuant to this Privacy Policy. Please read the Privacy Policy carefully. By accessing or using any part, you acknowledge and agree to the practices described in this Privacy Policy

Categories of Personal Information We Collect

The obtained information depends on “you” and “your” interaction with our Site. “Personal information” refers to data that is associated with “you” and “your”. The categories of personal information we collect include the following:

Information You Provide Directly

While interacting with our Site, you may voluntarily provide (“Personal Data”) information such as:

Contact information

• Email address
• First name and last name
• Phone Number
• Address
• Submitted pictures or videos

Order and transaction details

• Billing address
• Shipping address
  
• Confirmation of payment
• Email address
• Phone number

Account information

• Account usernames & passwords
• Security questions, and other account security credentials

Customer support communications

• Voluntary shared information provided for assistance

Certain Services may require this information. Choosing not to provide it may limit yours, and our ability to access, use, assist in specific features, or functions.

Information Collected Automatically

Usage date is collected automatically based on interaction, situation, action, or service. This may be collected using cookies, pixels, and similar technologies that include device, browser, network, and IP information depending on interaction and services.

Usage Information from Third Parties

We may also receive personal information from third parties, including:

• Service providers that help operate our Website and Services (such as Shopify)
• Payment processors, which collect payment and billing information to complete transactions
• Advertising and analytics partners, who may collect data through tracking technologies when you interact with our Website, emails, or advertisements

All information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Personal Information

We use personal information for the following purposes:

Providing Services and Fulfilling Orders: To process payments, complete purchases, manage accounts, arrange shipping, handle returns or exchanges, and communicate about transactions. We may also enable integrations with Shopify services you choose to use, which are governed by Shopify’s own Privacy Policies, and Consumer Privacy Policies.

Marketing and Advertising: To send promotional messages by email, text, or mail, and to display advertisements tailored to your interests on our Website or other platforms.

Security and Fraud Prevention: To identify, prevent, and respond to fraudulent, illegal, or harmful activities. You are responsible for safeguarding your account credentials. If you suspect unauthorized access, please contact us immediately.

Customer Support and Service Improvement: To respond to inquiries, provide assistance, and improve the quality, functionality, and performance of our Services.

Cookies and Tracking Technologies

We, like most others utilize Cookies to operate and enhance our Website, remember preferences, analyze user behavior, and optimize performance, and power our store with Shopify. Additional information about Shopify-related cookies is available at https://www.shopify.com/legal/cookies.

You can control cookie settings through your browser. Disabling cookies may impact functionality or limit access to certain features. Blocking cookies may not prevent all information sharing with third parties, or advertising partners and marketing.

Deartronics.com We/Our Website recognizes the Global Privacy Control (GPC) signal. When detected, we treat it as a request to opt out of certain data sharing or targeted advertising for the associated browser or device. When notified through GPC, we proceed as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account we will forward the request to them as well. For more information regarding Global Privacy Control, please visit https://globalprivacycontrol.org/.

Disclosure of Personal Information

Under very specific situations disclosure of personal information to third parties may occur, these include "contract fulfillment purposes" referring to the use of your personal information that is strictly necessary to deliver the products, services, or functionality you have requested or purchased. Legitimate purposes include providing services, internal analytics, security, fraud prevention, marketing (with consent/opt-out), improving products, legal compliance, and essential functions.

• With vendors and service providers that support our operations (such as payment processing, analytics, fulfillment, hosting, and customer support)
• With marketing and advertising partners, in accordance with their privacy policies
• When you direct or consent to sharing (such as social media widget login integrations or shipping providers)
• Legitimate interests with affiliates or otherwise within our corporate group
• As part of a business transaction (such as a merger or bankruptcy), to comply with legal obligations or protect our rights and the rights of others (including but not limited to subpoenas, search warrants and legitimate requests) enforcement of terms of services, and protect defend deartronics.com rights, and rights of its users.

Information Shared in the Past 12 Months: We have disclosed the following categories of information:

We do not use or disclose sensitive personal information to infer personal characteristics without consent.

We have also “sold” or “shared” personal information, as defined by applicable law, for advertising purposes, including identifiers, transaction data, and usage information.

User-Generated Content

If you submit reviews or other content to public areas of the Services, that information becomes publicly accessible. We are not responsible for how others use or protect information you choose to share publicly.

Third-Party Websites

Our Website may link to third-party platforms not controlled by us. We are not responsible for their privacy practices, content, or security. Any information you share on third-party platforms is governed by their own policies.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, please contact us to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Data Security and Retention

While we take reasonable measures to protect personal information, no system is completely secure or has “perfect security”. Information transmitted over the internet may not be fully secure, and information communicated to us through insecure channels may not be fully secure while in transit.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on circumstances, such as location and local law have the right to the following. These rights are directly dependent on a case by case circumstance, and are not absolute, and Deartronics.com (“we”, “our”, or “us”) have the right to deny, or decline requests in certain cases permitted by law.

• Access: Access held information we hold about you
• Delete: Request deletion of your personal information
• Correct: Correct inaccurate information
• Portability: Receive a copy of your data, with the ability to transfer to a third party within specific circumstances and exceptions
• Processing: Restrict or object to certain processing
• Consent: Withdraw consent where applicable
• Appeal: Appeal decisions related to privacy requests
• Communication: You may also opt out of marketing emails at any time using the unsubscribe link. Transactional or account-related messages may still be sent.

We may need to verify your identity before fulfilling requests and will respond within legally required timeframes. Authorized agents may submit requests on your behalf with proper documentation. We will not discriminate against you for exercising any of these rights. More information may be needed to verify your identity, account information or email address before proceeding. In accordance with applicable laws, an authorized agent can make requests on your behalf. Before proceeding on the request, we require proof of authorization to act on your behalf, with verification of identity. As required under applicable law, all requests will receive a response in a timely manner.

Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect changes in our business operations, practices, legal, or regulatory. When we update of Policy on the Website a revised “Updated” date, and we will take any additional steps required by applicable law.

Complaints

If you have concerns about our data practices, please contact us directly using the contact details set out below. You also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be processed outside your country of residence. For transfers from Europe, we rely on approved safeguards such as Standard Contractual Clauses unless an adequacy decision applies or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: sales.deartronics@gmail.com